Intensive Care Coordination

Personalized family support

Intensive Care Coordination (ICC) is a highly individualized, family-driven facilitation process. It is for children and teens up to age 21 with behavioral, emotional or mental health needs who are currently in, or at risk of being in, an out-of-home placement.


Brandi Tinsley
Intensive Care Coordination Supervisor
804.353.4461 x1273



Laura Giunta
Intensive Care Coordination Supervisor
703.941.9008 x302



Cherra Barbour-Smith
Assistant Project Manager
757.490.9791 x107


Integrated Teamwork Yields Self-Sufficiency

ICC uses an evidence-informed “High Fidelity Wraparound” model where an individualized team approach moves the child and family to self-efficacy and minimal professional involvement. A key principle of this model is Family Voice and Choice, in which clients are respected as experts on their own families. The family identifies their own needs, selects which professionals and other support people they want on their team and has a leading role in all treatment decisions.

A single, integrated Plan of Care is developed at monthly team meetings held for each family. The ICC facilitation process continues until the team’s goals are accomplished.

UMFS strives to match every ICC family with a trained and supervised Family Support Partner. These are parents of children with behavioral, emotional or mental health needs who have successfully navigated the mental health system with their own family. The Family Support Partners use their own experience to support and empower families to become self-advocates.

This program is supported and endorsed by a Systems of Care grant from the Virginia Department of Behavioral Health and Developmental Services. UMFS currently has Intensive Care Coordinators in our Richmond and Fairfax County / Falls Church locations.