June 29, 2017
Provide one-on-one mentoring to youth referred to the Agency program.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide one-on-one mentoring to youth to encourage their emotional and personal growth.
Provide direct services to children as defined in the Service Plan, which include, but are not limited to teaching and modeling social skills, anger management, independent living skills and therapeutic recreation.
Transport youth to internships and provide guidance related to job responsibilities and appropriate job behavior.
Maintain an ongoing relationship with mentee and provide guidance and direction in a manner that develops and nurtures personal values and a solid system of communication.
Maintain appropriate and professional boundaries with mentees, refrain from developing relationships outside the supportive role, and must never show favoritism or prejudice to a mentee.
Maintain confidentiality concerning the identities of and situations surrounding our clients as set forth by UMFS standards.
Provide academic help and support by tutoring or encouraging youth to stay in school. Provide help with evaluating educational choices, or directing them to educational resources.
Coordinate & review mentoring activities with the family and referral source, and make adjustments to the activities plan as needed.
Demonstrate positive professional, ethical and compassionate actions and values that offer mentees examples of success and happiness. Encourage youth to envision and strive for broader horizons and possibilities that may not be seen in their present environment.
Work as part of a collaborative team of professionals to ensure that the mentee’s needs, as established by the Agency and referral source, are met while upholding standards set by UMFS policies and procedures.
Interact positively and effectively with a variety of diverse groups and individuals, establish and maintain effective working relationships with staff and clients of all cultures, races, ethnic backgrounds, sexual orientations, and faiths or religions.
Ensure appropriate provision of services for the mentee’s age-specific population, and representative of the Agency in a positive and loyal manner.
Attend monthly supervision and ongoing training as directed by the Mentor Coordinator.
Provide transportation for the youth during mentoring activities, including community outings.
Work a flexible schedule that often includes evenings and weekends.
Deliver and complete billable hours as assigned.
Contact Mentor Coordinator immediately regarding emergencies, serious incidents, or barriers to service delivery.
Complete and submit all client-related and administrative paperwork and documentation according to established time frames.
RESPONSIBILITIES OF ALL EMPLOYEES – PROFESSIONAL COMPETENCIES
Customer focus – Must demonstrate that customers including but limited to DSS, FAPT, resource families, birth families, and clients are a high priority. Must effectively manage difficult or emotional customer situations. Respond to requests in a timely and effective manner. Provides quick resolution to customer issues and solicits customer satisfaction feedback.
Interpersonal skills – Establish and maintain positive effective relationships with a variety of diverse groups/individuals. Offer assistance and support to colleagues. Respects the dignity and worth of every person and is sensitive to the needs, feelings and capabilities of others including their viewpoints. Resolve conflict by interacting in a non-threatening, respectful and calm manner.
Teamwork – Coordinates with and informs treatment team members of plans and actions, follows through on commitments, and accepts personal accountability for results. Exchanges ideas and provides supportive contribution to move the team forward. Willingly volunteers to assist team members.
Feedback – Listens to feedback without being defensive and keeps an open mind. Acknowledges feedback and commits to using suggestions to improve. Is willing and able to present supportive and direct feedback suggestions to others for the purpose of improving.
Accountability & Reliability – Takes ownership and responsibility for decisions, actions and results, delivers on commitments. Completes job duties with minimal supervision. Acknowledges and learns from mistakes, takes appropriate action to fix problems and reduce future errors. Demonstrates regular and punctual attendance including to all scheduled meetings.
Initiative – Displays a sense of urgency to effectively and efficiently complete a varying workload in a timely manner. Initiates actions without being told, handles unexpected situations, and volunteers to assist others. Is proactive vs. reactive.
Self awareness – Ability to identify and regulate the impact of one’s emotions on others and identify and manage the emotional reactions of others. Accepts constructive feedback and makes appropriate changes. Ability to remain focused under stress, exhibiting professional conduct and appropriate boundaries. Projects a realistic self-confidence of abilities.
Adaptability – Ability to adapt to change and respond to setbacks positively and with minimal disruption. Is able to manage a variety of different tasks appropriate for the position. Can learn new processes/systems quickly, willing to experiment with new technologies, and embrace the challenge of unfamiliar tasks.
Problem Solving – Ability to proactively identify issues and take action by analyzing all the information skillfully to persistently pursue possible solutions. Can think of “out of the box” alternatives to meet service or client needs. Uses sound judgment about when to take action and when to seek guidance.
Compliance & Quality – Must ensure accuracy, meet established deadlines of work, produce a quality product/service and show commitment to continuous improvement efforts. Able to learn, understand, and comply with all program, agency, licensure, and COA policies, procedures and regulations.
Communication skills – (Verbal & Written) Verbal skills: organizes, expresses and disseminates information clearly and concisely. Conducts or contributes to effective meetings. As needed, conducts presentations and trainings to UMFS staff and/or community organizations Written:read and interpret a variety of clinical documentation, professional periodicals, or licensing regulations. Ability to interpret therapeutic and treatment data effectively and accurately to document home visits and other applicable situations. Ability to accurately complete a variety of documentation as required for the position using correct grammar and the appropriate content.
Cultural Sensitivity – Maintain and support a discrimination free environment. Display sensitivity and responsiveness to cultural differences present in all professional contacts.
Engagement – Personally connects and demonstrates passion for Agency mission, vision and values. Ability to inspire others by positively interacting and recognizing others accomplishments. Establishes collaborative relationships throughout the agency and externally to improve service delivery, create opportunities, and build community support to multiply impact or achieve Key Performance Indicators.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School Diploma with a minimum of 24 college credits with experience working with children and/or youth, or high school diploma with three years of experience working with children and/or youth in a structured environment. Must have an excellent driving record to transport youth.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver’s license with excellent driving record and proof of auto insurance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in the client’s home and in the community. Frequent travel is required including transport of children in agency or personal vehicle. Employee must be able to work evenings and weekends. The noise level is usually moderate. This is a drug free work environment.