Family Support Partner

****UMFS is seeking a Family Support Partner for the Tidewater location****


Using personal past experiences, provide peer support to parents/caregivers served in the program by assisting them with successful engagement, advocacy, and connection to formal and informal resources helping them to understand wraparound process/services and build resiliency as a family.

Serve families with children through age 21 that have a serious emotional disturbance that is diagnosed under the DSM-IV. Population to be served will have one or more of the following: a mental health problem, a co-occurring mental health and substance abuse problem, contact with the social services system, juvenile justice or court system, require emergency services, or require long term community mental health and other supports.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Serve as a consultant to families navigating Virginia behavioral health systems and other formal and informal community resources, ensuring parents/caregivers have the data and information they need to understand options.

Work collaboratively with Intensive Care Coordinator to provide High Fidelity Wraparound care for identified clients.

Become an active member of the Youth and Family Team in order to support youth and families as they identify and engage with formal services and informal supports. Mentor and coach families to act on strengths and use setbacks to increase resiliency.

Assist the youth and family, wraparound facilitator and team in the strengths and needs discovery, and promote and reinforce strength-based strategies.

Successfully complete training in wraparound, the family partner role, and in community resources provided by the county.

Build trust with parents/caregivers by engaging in a confidential, respectful, non-judgmental, and supportive relationship. Listen to and validate each family member’s perspective, feelings and values allowing everyone to be heard.

Attend periodic collaborative meetings with County personnel.

Model effective strategies to address obstacles and offer support in overcoming challenges in healthy ways that strengthen family relationships.

Help families understand their child’s needs and services. Help families discern and manage information received related to diagnosis, treatment, and services. Role model how parents/caregivers should address controversial information for a successful outcome.

Teach, coach, and empower families to communicate more effectively by role modeling appropriate interpersonal, win-win conflict resolution, problem-solving, meeting facilitation and shared decision making techniques.

Administer to all youth and families being served a NOMS Services Tool completed at identified data collection points.

Support parents/caregivers and encourage them to continue to have hope and effectively use family and community support and learn skills to parent children so they become empowered and effective adults.

Coach parents/caregivers and family members on how to advocate for themselves so parents/caregivers can be viewed as equals with professionals, programs and funding sources.

Participate in providing a variety of support services for parents/caregivers/caregivers such as support groups, family activities, etc.

Teach, coach and mentor skills to build sufficient emotional and physical support in order to sustain positive parenting roles and meet personal needs that would benefit the family.

Use social media or other forms of communication to engage families and provide them guidance, information, support and resources.

Plan and deliver via webinar or face-to-face learning opportunities for parents/caregivers/family members or staff to develop communication, parenting, advocacy and other skills.

Participate in meetings, trainings, and other activities related to program.

Attend all Youth and Family Team meetings, typically held monthly but may be more often as necessary, and assist the youth, family and wraparound facilitator in meeting preparation.  Support the voice and choice of the youth and family through modeling the effective presentation of ideas and suggestions during team meetings.

Other responsibilities as assigned.


Customer focus – Must demonstrate that customers including but limited to DSS, FAPT, resource families, birth families, and clients are a high priority. Must effectively manage difficult or emotional customer situations. Respond to requests in a timely and effective manner. Provides quick resolution to customer issues and solicits customer satisfaction feedback.

Interpersonal skills – Establish and maintain positive effective relationships with a variety of diverse groups/individuals. Offer assistance and support to colleagues. Respects the dignity and worth of every person and is sensitive to the needs, feelings and capabilities of others including their viewpoints. Resolve conflict by interacting in a non-threatening, respectful and calm manner.

Teamwork – Coordinates with and informs treatment team members of plans and actions, follows through on commitments, and accepts personal accountability for results. Exchanges ideas and provides supportive contribution to move the team forward.  Willingly volunteers to assist team members.

Feedback – Listens to feedback without being defensive and keeps an open mind. Acknowledges feedback and commits to using suggestions to improve. Is willing and able to present supportive and direct feedback suggestions to others for the purpose of improving.

Accountability & Reliability – Takes ownership and responsibility for decisions, actions and results, delivers on commitments. Completes job duties with minimal supervision. Acknowledges and learns from mistakes, takes appropriate action to fix problems and reduce future errors. Demonstrates regular and punctual attendance including to all scheduled meetings.

Initiative – Displays a sense of urgency to effectively and efficiently complete a varying workload in a timely manner. Initiates actions without being told, handles unexpected situations, and volunteers to assist others. Is proactive vs. reactive.

Self awareness – Ability to identify and regulate the impact of one’s emotions on others and identify and manage the emotional reactions of others. Accepts constructive feedback and makes appropriate changes. Ability to remain focused under stress, exhibiting professional conduct and appropriate boundaries. Projects a realistic self-confidence of abilities.

Adaptability – Ability to adapt to change and respond to setbacks positively and with minimal disruption. Is able to manage a variety of different tasks appropriate for the position. Can learn new processes/systems quickly, willing to experiment with new technologies, and embrace the challenge of unfamiliar tasks.

Problem Solving – Ability to proactively identify issues and take action by analyzing all the information skillfully to persistently pursue possible solutions. Can think of “out of the box” alternatives to meet service or client needs. Uses sound judgment about when to take action and when to seek guidance.

Compliance & Quality – Must ensure accuracy, meet established deadlines of work, produce a quality product/service and show commitment to continuous improvement efforts.  Able to learn, understand, and comply with all program, agency, licensure, and COA policies, procedures and regulations.

Communication skills – (Verbal & Written) Verbal skills: organizes, expresses and disseminates information clearly and concisely. Conducts or contributes to effective meetings. As needed, conducts presentations and training to UMFS staff and/or community organizations Written: read and interpret a variety of clinical documentation, professional periodicals, or licensing regulations.  Ability to interpret therapeutic and treatment data effectively and accurately to document home visits and other applicable situations. Ability to accurately complete a variety of documentation as required for the position using correct grammar and the appropriate content.

Cultural Sensitivity – Maintain and support a discrimination free environment. Display sensitivity and responsiveness to cultural differences present in all professional contacts.

Engagement – Personally connects and demonstrates passion for Agency mission, vision and values. Ability to inspire others by positively interacting and recognizing others accomplishments. Establishes collaborative relationships throughout the agency and externally to improve service delivery, create opportunities, and build community support to multiply impact or achieve Key Performance Indicators.


This position requires an individual to have excellent communication and interpersonal skills.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


High school diploma and some college preferred. Must be the biological or adoptive parent or person in the parent role who has been the primary caregiver of a child with emotional, behavioral or mental health challenges is required. Must have experience navigating the Virginia behavioral health systems with their child. Bi-lingual (Spanish) speaking preferred. Participation in wraparound intervention or in family partnership meeting preferred. Must have the ability to articulate the experience and appropriate perspective of a parent/caregiver of a child with complex involving mental health needs and provide support to other families with similar challenges. Must be able to engage and collaborate with people from diverse backgrounds while maintaining a non-judgmental attitude towards families and professionals.


Current valid driver’s license with acceptable driving record and proof of auto insurance coverage.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The employee must be able to participate in activities during nights and weekends. While performing the duties of this job, the employee is required to talk and or hear.  The employee frequently is required to stand; walk; bend; sit; and use hands to finger, handle, or feel.  The employee is frequently required to reach with hands and arms.  The employee must occasionally lift and/or move up to 30 pounds. Repeated hand-wrist movement required.  Corrected vision to normal range; normal hearing and talking is required for verbal communications.  Ability to use a variety of technologies and computer equipment as needed for the position.  Must be able to drive short and long distances frequently. Good memory and recall is necessary for the accurate and timely transfer of data/information.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Workstation provided with all appropriate supportive equipment.  Frequent travel required to attend regional and state-wide activities in agency or personal vehicle.  Some evening and weekend hours and overnight travel is required.  Noise level is usually moderate.  This is a drug free work environment.